E. . Duarte Beltrán, S. . Montesinos González, and J. . Calvo Cortés, “Improvement of the organizational climate of a service company based on NOM-035-STPS-2018”, ReUNAC, vol. 16, no. 30, pp. 49–60, Aug. 2023, doi: 10.35997/unaciencia.v16i30.690.